Sorry but this is a moan.

Peripheral

Well-Known Member
I was reading the new input on these forums yesterday, Monday, at 10 AM when WHAM, the internet disappeared. We picked up the phone to call Sky to find out what was wrong but the phone was dead. We do not have a mobile phone. We are both listed as high risk. We are self-isolated. There we were, stuck in the house, unable to make contact with the outside world. What would we do if we needed a doctor? In the afternoon, I saw my neighbour on her drive having a smoke. We aren't the best of friends but we were desperate so I waddled out of the front door. She works for Virgin and I thought she might know what was wrong. I explained what had happened and she told me that all Sky and Virgin users in the area had the same problem. Both companies were working on the problem and that it should be sorted by 11:30 PM last night. It wasn't. There are three lights on our modem, all green when everything is OK. Yesterday we had two green and one RED. We sat, with long faces, waiting all day for that red light to turn green. At 5 PM today, Tuesday, it went green. The internet was back. and the phone worked. We were without contact for 31 hours. It seemed like 31 days. Apparently, the phone cables at some point had been cut and it involved a very big repair job. I don't know if it was accidental by some workmen or sheer vandalism. For two days we had kept checking the local news on Yorkshire TV. but not a word was said about the problem. I have noticed that the news on Yorkshire TV is something that happened two or three days before. I do wonder how many older people were caused stress because of the problem? With the virus, we have these days, I am in disbelief that no one seemed to give a thought to lonely old people and reassure them with a mention of the problem in the news. We are not all rich enough to pay for mobile phones.
Not very often I have a whinge but these last two days have been a nightmare. GLAD to be back. Peri.
 

captain clutterbuck

Well-Known Member
Glad you are back online Peri so sorry to hear about your ordeal . That is a great and very sensible idea Barry a pay as you go phone would be perfect in that situation because whilst the internet/landline cabling would be impacted the phone masts would be unaffected . Well worth checking that Tesco's mobile network has good coverage near you Peri if not you can always order from Carphone Warehouse they may offer you different networks and you can pick the best coverage for your area
 

Adanor

Well-Known Member
Get that mobile phone. All in all, while you were undoubtedly under a lot of stress, it all turned out well. Next time it might not turn out so well.
 

Peripheral

Well-Known Member
Glad you're back online now Peri!

A pay as you go mobile phone is about £15 from Tesco (or the like) so even if you're not rich it may be a good idea to have one in for emergencies!
We have one of those somewhere in the house but the only time it was used was when I was in a care home four years ago. We had to pay so much a month and if it wasn't used we lost the money and had to pay more for possible use over the next month. This episode was the first need for a mobile. Think I might invest in some homing pigeons. Better still, I will buy some Tom Toms.:geek2:
 

captain clutterbuck

Well-Known Member
We had to pay so much a month and if it wasn't used we lost the money and had to pay more for possible use over the next month
That doesn't quite fit with Pay as you go sounds more like a contract phone Peri , pay as you go is what it says you buy a cheap handset and a ten pound top up [Carphone Warehouse have a Nokia basic phone for £4.99 plus £10 top up] and that gives you so many minutes talk time . If you run it down then you simply pay another £5, £10 or £20 to top up your minutes but if you don't use it then you don't lose it . With it being only for emergencies that initial £10 top up when you buy the phone is going to last for ages . Hope this helps you Peri.
 

Peripheral

Well-Known Member
That doesn't quite fit with Pay as you go sounds more like a contract phone Peri , pay as you go is what it says you buy a cheap handset and a ten pound top up [Carphone Warehouse have a Nokia basic phone for £4.99 plus £10 top up] and that gives you so many minutes talk time . If you run it down then you simply pay another £5, £10 or £20 to top up your minutes but if you don't use it then you don't lose it . With it being only for emergencies that initial £10 top up when you buy the phone is going to last for ages . Hope this helps you Peri.
Thanks, Captain. That certainly sounds a good idea. We will look into it.
 
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