In my case it was with my mobile provider, with the bills rising at the start of April and not just a few pennies, I called them to see if they could compete with the competition who also use their network, at first it was a struggle to speak to the right person and after 35 minutes of being transferred to every dept except the one I needed, spoke to a most helpful chap who cut my monthly bill in half for mine and the wife's mobile, for the same package we were on, saving us £13 a month, and it was cheaper than the competition and we don't have the hassle of moving