It pays to ask

maltrab

Administrator
Staff member
In my case it was with my mobile provider, with the bills rising at the start of April and not just a few pennies, I called them to see if they could compete with the competition who also use their network, at first it was a struggle to speak to the right person and after 35 minutes of being transferred to every dept except the one I needed, spoke to a most helpful chap who cut my monthly bill in half for mine and the wife's mobile, for the same package we were on, saving us £13 a month, and it was cheaper than the competition and we don't have the hassle of moving
 

Barrychuckle

Dedicated Member
I use Giffgaff and I have to say I find them the best value, I'm on a sim only contract and it ranges between £6 -£10 per month and you can move up and down the tariffs month on month dependent on what you expect to use. But I'm on my phone all the time and I never pay more than a tenner!
 

codfanglers

Dedicated Member
Banks and Credit Cards are also businesses where you have to get lucky in getting the right person on the phone. Sometimes though, there isn't a right person to be transferred to.
 

maltrab

Administrator
Staff member
Banks and Credit Cards are also businesses where you have to get lucky in getting the right person on the phone. Sometimes though, there isn't a right person to be transferred to.
From customer services, I had tech support, followed by someone who answered the hung up, so it bounced back to TS, he then put me back to Business sales, who put me back in the 10 minute queue for CS, who then after answering all the security questions again, passed me though to the correct dept
 

ferret

Dedicated Member
I use Giffgaff and I have to say I find them the best value, I'm on a sim only contract and it ranges between £6 -£10 per month and you can move up and down the tariffs month on month dependent on what you expect to use. But I'm on my phone all the time and I never pay more than a tenner!
I’m with giffgaff too. I can’t fault them.
 

Pearl

Administrator
Staff member
Always pays to ask I think companies are desperate to keep business at the moment, my house insurance went down by £200 and my car insurance nearly halved.
 

maltrab

Administrator
Staff member
Always pays to ask I think companies are desperate to keep business at the moment, my house insurance went down by £200 and my car insurance nearly halved.
Is that because of the accident your car is only half as big as it was
 

ferret

Dedicated Member
If you can be bothered to call and be prepared to hang on for a while (or with my experience of Virgin be cut off twice) I think most companies will do a deal.
I got a reduction from the AA, Virgin media and my car/ scooter insurance.
 

captain clutterbuck

LOTSW Fanatic
Is that because of the accident your car is only half as big as it was

Don't tell me Pearl was backing the car into the drive and three twonks [well one with two assistants] were directing her and head twonk got it wrong , Pearl backed into the house extension, demolished it , hence the reduced house insurance . Where Mrs Jack Harry Teasdale when you need her.
 

Pearl

Administrator
Staff member
Don't tell me Pearl was backing the car into the drive and three twonks [well one with two assistants] were directing her and head twonk got it wrong , Pearl backed into the house extension, demolished it , hence the reduced house insurance . Where Mrs Jack Harry Teasdale when you need her.
I'll have you know that only happened once when we got a longer car!
 

codfanglers

Dedicated Member
From customer services, I had tech support, followed by someone who answered the hung up, so it bounced back to TS, he then put me back to Business sales, who put me back in the 10 minute queue for CS, who then after answering all the security questions again, passed me though to the correct dept
It's not any better across the pond.
 

maltrab

Administrator
Staff member
It's not any better across the pond.
On a scale of things if the 1st CS had done the proper job, then it would of been a pretty smooth operation. I hear tales of UK folk trying to contact their energy suppliers and taking hours to speak to someone and they end up telling them one thing and doing the opposite. Also getting through to hospital appointment here can take a while, here they send you a letter to call a number to make an appointment, when you do get through they don't actually make the appointment, but tell you they will write with the appointment, which may come with a inconvenient date or time, so you start all over again.
 
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