Today at 12.50 hrs I received an email from Amazon saying my order was a failed delivery, yet at 16.43 the item was delivered by hand at our door,even though the tracking states it was left on the doorstep.
Where I live there is a 24 hour security barrier and access to delivery vehicles can be gained by calling into the main office during normal business hours, outside of these hours an access code is required, which is changed on a daily basis and we can only find out by contacting the office during business hours.
At the moment the office is closed until after the New Year Holidays, so I have no way of obtaining this code.
None of these facts in an excuse to drive up to the barrier and think I cannot get access, as you have my telephone number, yet on several occasion drivers have complained to me they had a problem getting access, yet they did not bother to call me. I have also in the past obtained the access code for the day and forwarded this info to Amazon, yet I have still have had drivers complain of access issue's, it appears this information is not reaching them, or they are not bothering to check, again still no excuse as you have my telephone number.
If it were possible I would erect a large neon sign at the barrier entrance saying Amazon if you have a delivery for Mr Bartlam and the office is closed, ring him, you have his telephone number
Where I live there is a 24 hour security barrier and access to delivery vehicles can be gained by calling into the main office during normal business hours, outside of these hours an access code is required, which is changed on a daily basis and we can only find out by contacting the office during business hours.
At the moment the office is closed until after the New Year Holidays, so I have no way of obtaining this code.
None of these facts in an excuse to drive up to the barrier and think I cannot get access, as you have my telephone number, yet on several occasion drivers have complained to me they had a problem getting access, yet they did not bother to call me. I have also in the past obtained the access code for the day and forwarded this info to Amazon, yet I have still have had drivers complain of access issue's, it appears this information is not reaching them, or they are not bothering to check, again still no excuse as you have my telephone number.
If it were possible I would erect a large neon sign at the barrier entrance saying Amazon if you have a delivery for Mr Bartlam and the office is closed, ring him, you have his telephone number