I had the joys of the eye clinic at our main hospital just after 9am on Monday, sitting near me was a frail elderly lady in a wheelchair, she had a relative with her, who at 09.15 went to the desk as the notice states, if you have not been called within 30 minutes of your appointment let the clerk know, she explained she had brought Mrs x in for a 08.30 Appointment, the clerk who has zero people skills and cannot even look at them, said Mrs x needs eye drops first and they are never there before 9am.
So who made Mrs x a 08.30 appointment, why was this not pointed out to Mrs x when she first arrived, maybe say sorry but go get yourself a cuppa and pop back in 30 minutes.
So Mrs x was possibly up at 6am to make sure she is all ready to be at the hospital on time, she was still in the waiting room when I left at 09.45 though I don't know if she had been and had the drops done at that stage, and was waiting for stage 2 of her treatment.
In my case my actual time with the nurse was 10 minutes and I was the first patient to see her, it looked like she arrived in Clinic 5 minutes after my appointment time, then she found time to chat with a colleague, when I got in the room nothing was set up, then she had to leave to find gloves that fitted, this was followed by a bad connection with the machine to stare into your eyes, so 35 minutes wasted during my visit, no wonder these clinics are always running late.
So who made Mrs x a 08.30 appointment, why was this not pointed out to Mrs x when she first arrived, maybe say sorry but go get yourself a cuppa and pop back in 30 minutes.
So Mrs x was possibly up at 6am to make sure she is all ready to be at the hospital on time, she was still in the waiting room when I left at 09.45 though I don't know if she had been and had the drops done at that stage, and was waiting for stage 2 of her treatment.
In my case my actual time with the nurse was 10 minutes and I was the first patient to see her, it looked like she arrived in Clinic 5 minutes after my appointment time, then she found time to chat with a colleague, when I got in the room nothing was set up, then she had to leave to find gloves that fitted, this was followed by a bad connection with the machine to stare into your eyes, so 35 minutes wasted during my visit, no wonder these clinics are always running late.