Left hand - Right hand, total strangers!

gothic

gothic

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I think I belong to one of the most disjointed Doctors surgery's in Britain!
On Tuesday I spoke with a Doctor on the phone, she said I did need to see her and to leave it with her to make the appointment.
On Wednesday morning I get a text message from the surgery to IGNORE any appointment texts I recieve that day as they would have been sent in error.
Early Wednesday afternoon I get the appointment text for Thursday (today).
Mid afternoon on Wednesday I get another text message from the surgery saying the Thursday appointment had been cancelled.
Later on Wednesday afternoon I get a bloody phone call from the surgery accusing ME of cancelling an important appointment and asking me why!!!!!!!

What planet are they on? OR I want some of the stuff they're smoking.........:13:
 
we get hospital appointment letters the day after the appointment, and the doctor confirmed one clinic said he cancelled a referral to them, despite the doc not contacting them since making the referral! If you want an appointment for the 'pain clinic' expect them to contact you next May. all normal!
 
When my wife visited ENT last year, they decided they would remove her tonsils, at the appointment that was already running late they said if you are happy to wait around 30 minutes they can do the pre op assessment which would save us coming back. so we got that sorted there and then, after that visit she had three further assessments at the same hospital within three weeks, none of them were aware that it had already been done, even when we told them
 
gothic said:
I think I belong to one of the most disjointed Doctors surgery's in Britain!
On Tuesday I spoke with a Doctor on the phone, she said I did need to see her and to leave it with her to make the appointment.
On Wednesday morning I get a text message from the surgery to IGNORE any appointment texts I recieve that day as they would have been sent in error.
Early Wednesday afternoon I get the appointment text for Thursday (today).
Mid afternoon on Wednesday I get another text message from the surgery saying the Thursday appointment had been cancelled.
Later on Wednesday afternoon I get a bloody phone call from the surgery accusing ME of cancelling an important appointment and asking me why!!!!!!!

What planet are they on? OR I want some of the stuff they're smoking.........:13:
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This kind of c*** is becoming more common place. Hand on heart the NHS and other medical establishments employ people who shouldn't be within 100 miles of a hospital. Box ticking bull****.
 
mikey1965uk said:
This kind of c*** is becoming more common place. Hand on heart the NHS and other medical establishments employ people who shouldn't be within 100 miles of a hospital. Box ticking bull****.
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I can confirm that. I have lived here for almost 40 years, until two years ago I had my own Doctor (Piper, until he retired, then "*******" until she retired) extremely happy with the surgery, I knew all the people from the Nurses, all five Doctors and the receptionists, good people all.
They ran as a group practice, managing themselves.
Then a year ago they sold out to a multinational "One Medi****"
There is now only one (1) resident Doctor, a truck load of Nurse Practitioners (who seem only capable of telling you what they think you want to hear!) and strangers Nurses who I have never seen before, and won't see a second time........ ever!
All of us down on this terrace call it the house of strangers because the staff turnover is unbelievable.
 
mikey1965uk said:
This kind of c*** is becoming more common place. Hand on heart the NHS and other medical establishments employ people who shouldn't be within 100 miles of a hospital. Box ticking bull****.
Click to expand...
I want to add that I find the "if you don't attend this appointment the NHS will lose a zillion pounds" etc ridiculous. And when you go there's a back log of 2 hours. It's an utter joke.
I attend hospital a few times a year because of my rheumatoid arthritis and, every time, every time, I witness grade A muppetry and I find it appalling. My hospital pharmacist is from Italy and I have to say speak slowly and clearly because I can't tell what you're saying otherwise. My ears are perfect and even I have problems and you don't even want to know about telephone appointments, yikes.
My late mam would have been baffled by it all and she was a bright lass.
And don't get me started on some of the utility staff, ugh.
That aside most are good but it shouldn't be most it should be all.
 
Am I the only person here happy with their surgery? I ring up get an appointment the same day get my blood tests on time and have a fantastic doctor, most of the time i get there 15 minutes before my appointment and im usually out before it was supposed to start. My daughter had some alarming symptoms a couple of years ago the doctor got her in the department she needed within a few days had tests and procedures done all within 3 weeks done and dusted. My GP is also my rheumatologisted so I think that helps. Having American friends and hearing about their costs I'm happy with the NHS.
 
Pearl said:
Am I the only person here happy with their surgery? I ring up get an appointment the same day get my blood tests on time and have a fantastic doctor, most of the time i get there 15 minutes before my appointment and im usually out before it was supposed to start. My daughter had some alarming symptoms a couple of years ago the doctor got her in the department she needed within a few days had tests and procedures done all within 3 weeks done and dusted. My GP is also my rheumatologisted so I think that helps. Having American friends and hearing about their costs I'm happy with the NHS.
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My words were about the local hospital and other services but my actual GP is excellent.
The hospital is also fine but it has issues that shouldn't exist within a place where life and death are sometimes in the balance.
 
We are lucky finding a new GP a few years okay, and they will see you on the same day with no problem, the previous surgery never seemed to have appointments and the doctors would look at their watch as you entered as you only had 10 minutes to discuss only one symptom per visit, I think what makes the difference at our current surgery is you make a request online, you can phone and the receptionist enters the request for you, but it is down to the Doctors and nurses to decide who needs seeing quickly, who can be seen by a nurse etc, as opposed to a bunch of call handlers who have no medical training, who seem to want to deter you from ever getting to sit in front of a GP.

The other issue I have with the GP system, the GP practises are private ,they get paid to have you on their register even if they never see you, the surgery's you can register with are limited to a set area, so if they are all bad you are screwed, we have a choice of three within our area, two are pretty bad and the one we are with is okay, I think they should only get paid when they see a patient and you can register within reason in a much wider area, my brother in law moved 4 miles away and had to register at another surgery, if they only got paid when they treated a patient that would sort the good from the bad, my old surgery had a habit of referring you to hospital for almost any ailment, so what could be dealt with by them would then shove you on a waiting list for many months, they even had they cheek to put a sign up saying if you have been referred and had not been seen by the hospital in a timely fashion, don't come back with the same problem.

That Dire Straights song, "Money for nothing " springs to mind
 
My youngest daughters surgery does that too, you fill in an online form and they ring you with an appointment, you can fill it in 24/7 which is good for her because by the time she gets the kids to school and herself to work she doesn't have time to ring, well she used to get me to do it but now she just fills the form before she leaves out and they either ring her or text her an appointment, it seems much more time efficient.
 
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