That time of year again, BT contract ran out last month (I only know because my bill suddenly jumped from it's usual £45.49 to a whopping £58.59)
So, got on the interweb and researched a few possible alternatives. I had vowed to find a package that was substantially less than the one I had. The only one that fitted the bill was from Talk-Talk (eughhh!! curse me for swearing) who were offering fast fibre + landline for just £31.ish So I started the sign up procedure, entered my phone number and postcode only to be told that sorry, you line is not suitable for fibre, that we have no fibre customers in your area and please leave us you email so we can get back to you when we can supply fibre. Hmmmm I thought. Got onto the telephone (Finding their number was a bloody nightmare in itself) and spoke to Steve....... in Bangladesh! I explained to him the result of my internet attempt and he said sorry, could I wait while he carries out a telephone line test. So fine, 3 minutes later he comes back to me and says, "Sorry, your line isn't suitable for fibre, and we don't have any fibre customers in your area, please call back later. I then explain to him that I already have fibre to the home from BT, that I can already download @ 76Mb and upload @ 28Mb and he says sorry, your line is not suitable for......... I hung up. GITS
To cut a very long story to something not quite as long, as a last resort I telephoned BT to re-negotiate, expecting the usual 5 or 10 pounds reduction for a 24 month contract.. WHOA did I get a surprise, I got a seriusly industrial sized discount for a 12 month contract. For the package that currently costs £58.ish it has been cut to £35.ish, even less than before.
WELL DONE BT
So, got on the interweb and researched a few possible alternatives. I had vowed to find a package that was substantially less than the one I had. The only one that fitted the bill was from Talk-Talk (eughhh!! curse me for swearing) who were offering fast fibre + landline for just £31.ish So I started the sign up procedure, entered my phone number and postcode only to be told that sorry, you line is not suitable for fibre, that we have no fibre customers in your area and please leave us you email so we can get back to you when we can supply fibre. Hmmmm I thought. Got onto the telephone (Finding their number was a bloody nightmare in itself) and spoke to Steve....... in Bangladesh! I explained to him the result of my internet attempt and he said sorry, could I wait while he carries out a telephone line test. So fine, 3 minutes later he comes back to me and says, "Sorry, your line isn't suitable for fibre, and we don't have any fibre customers in your area, please call back later. I then explain to him that I already have fibre to the home from BT, that I can already download @ 76Mb and upload @ 28Mb and he says sorry, your line is not suitable for......... I hung up. GITS
To cut a very long story to something not quite as long, as a last resort I telephoned BT to re-negotiate, expecting the usual 5 or 10 pounds reduction for a 24 month contract.. WHOA did I get a surprise, I got a seriusly industrial sized discount for a 12 month contract. For the package that currently costs £58.ish it has been cut to £35.ish, even less than before.
WELL DONE BT