Just to highlight this company's customer service, I have ordered several items over the last few months, some electrical which are identical products sold on Amazon but with a different brand name, but more than 50% cheaper, okay it takes 5-7 days to reach you with free shipping.
One of the items was not upto the quality I was expecting, sent them a brief chat online regarding the issue, the reply was please keep the product and within 24 hours I had a full refund in my bank account.
I would assume if it was an expensive item they would want it returned, which they also pay for, only time will tell how long the value and service will last